Our Values
Dictating the Future with Integrity and Precision
Industry-leading helpdesk service
We provide an industry-leading helpdesk service, ensuring fast and efficient resolutions to our customers’ challenges while optimising communication and transparency.
Our robust support processes mean that customers benefit from an efficient and effective fix to their problem with an SLA target of 95% first-time fix and an average closure time of under one day.
PRINCE2 qualified project management team
SpeechWrite has a PRINCE2 qualified project management team to lead all customer installations and is fully accredited by the manufacturers and partners we support.
Client First Approach
We here at Direct Dictation make our clients needs our highest priority, ensuring you the best possible solution to integrate flexibly into any workflow.Â
At Direct Dictation, we prioritise a client-first approach, ensuring that every interaction is tailored to meet your unique needs. Our industry-leading support team, renowned for its responsiveness and expertise, is dedicated to providing seamless assistance, elevating your experience with our cutting-edge dictation technology. Furthermore, our project management team, distinguished by their PRINCE2 qualifications, brings unparalleled efficiency and precision to every project.